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Matthew E. Johnson, Ph.D.

Matt Johnson is an executive-level manager and business transformation consultant specializing in strategic planning, process optimization, and organizational change management. His 25 years of experience as a business manager and consultant has invovled new consulting practice start-up and management, sales and marketing of consulting services, and a career-long focus on successfully managing changes surrounding the introduction of new technology into the organization.   Matt has helped hundreds of clients within a broad range of industries but has a deep level of expertise supporting the high-technology, healthcare, and financial services segments.  Matt currently serves as the Chief Strategy Officer for Innoveer Solutions (www.innoveer.com), a consultancy specialized in improving sales, marketing and services effectiveness.

Overview of Accomplishment

At Innoveer Solutions Matt created and established the CRM Roadmap, a strategic planning service suite that assists businesses with the development of a strategy and program plan for the introduction of new customer management initiatives and enabling technology. This planning service has helped numerous organizations implement CRM programs that have resulted in accelerated revenue growth, reduction of customer interaction costs, and improved customer experiences. Prior to the launch of the Innoveer strategic planning services, Matt developed and managed Innoveer's change management practice and service portfolio. Matt has also served as the manager of strategic alliances during his tenure at Innoveer.

While serving as a Director at Cambridge Technology Partners Matt founded and managed the Organizational Readiness Practice, which specialized in supporting clients with the complexity of managing organizational changes caused through the introduction of new technology. The start-up of this practice also involved Matt in the development of a comprehensive methodology for analyzing change requirements and managing processes for optimizing the outcomes of technology programs. This methodology assisted numerous clients to deploy technical solutions throughout the enterprise with expedited user adoption and performance

As the Consulting Development Manager at Digital Equipment Corporation (now part of Hewlet Packard), Matt was responsible for the start-up of a training and development function focused exclusively on the newly established Systems Integration Consutling division for DEC. For this new function Matt was responsible for developing the consulting methodology utilized by management consultants newly deployed into the start-up SI business unit.

Matt began his career at International Business Machines working as a Management Development Specialist where he developed a unique Leadership Development Competency Assessment that was utilized in the training and development of managers across manufacturing and engineering divisions. This development program assisted both new and seasoned leaders hone their management skills through a 360 degree feeback mechanism made possible through the assessment tool.

Education

Matt completed his Bachelors degree in Biology & Psychology at Valparaiso University.  Directly following his undergraduate work Matt went on to the University of Vermont where he earned both his Masters and Doctorate in Experimental Psychology.  Matt has also served in the chapter leadership for the American Society for Training & Development.

Industry Experience

With a concentration in healthcare, high technology, and financial services, Matt has also worked with or within businesses in a wide range of additional industry segments.  A representation of organizations is listed below:

Healthcare Industries
  1. American Heart Association
  2. Boehringer Ingelheim
  3. College of American Pathologists
  4. Genzyme Corporation
  5. Gore Medical Products
  6. Group Healthcare Inc.
  7. Norwich Union Healthcare
  8. Vermont Department of Mental Health
  9. Visiting Nurses Association
 High Technology Industries
  1. Broadvision
  2. Cambridge Technology Partners
  3. Digital Equipment Corporation
  4. Innoveer Solutions
  5. International Business Machines
  6. Iron Mountain Digital 
  7. Nortel
  8. RSA Security
  9. QAS Software
  10. Sun Microsystems
  11. TravelCLICK
Financial Services Industries
  1. Citibank
  2. Credit Union Association of Maine
  3. Digital Credit Union
  4. Finansbank
  5. Grupo Bolivar
  6. Hannover Insurance
  7. Kennebunk Savings Bank
  8. MSPS-PRS Music Alliance
  9. Placemark Investments
  10. Sun Life Financial
  11. TIAA-CREF
  12. Upromise
 Manufacturing & Consumer Goods
  1. Alcoa
  2. Bemis Associates
  3. Bose Corporation
  4. Honda of America
  5. Norsk Hydro
  6. Pratt & Whitney
  7. Pride Manufacturing
  8. Tupperware
Media & Publishing
  1. Fox News Corporation
  2. Inlumen
  3. International Data Group (IDG)
  4. National Public Radio
  5. Publish Magazine
  6. Ziff Davis Media
Transportation & Utilities
  1. Cross Country Automotive
  2. Harrisburg Power
  3. Portland Montreal Pipeline
  4. Portland Water District
  5. Providence Gas
  6. United Airlines

Publications

Mr. Johnson has been a keynote speaker at numerous human resource and technology conferences and has been published on the topics of change management, group facilitation, and strategic planning. Below is a list of published articles:

Published Articles

Building Team Effectiveness One Step at a Time.  The Human Resources Professional, Fall 1990

Increasing Your Chances with Organizational Change.  HRMA Perspectives, February 1996

Leadership Training and the Holy Grail.  Business Profile, March 1996

Making Organizational Learning a Reality Now!  Profile, November 1994

Performance Architecture for Home Care Agencies.  Caring Magazine, May 1996

Reengineering Healthcare:  Dispelling the Myths.  MHHRA News, Summer 1995

Servicing the Internal Customer.  The Training Exchange, April 1991

Setting Organizational Direction Through Total Involvement.  Insights, Summer 1995

Six Steps to Effective Consulting.  The Training Exchange, August 1991

Vision Needs Commitment and Action.  Impact, March 1995